{"id":16727,"date":"2024-07-18T16:12:41","date_gmt":"2024-07-18T16:12:41","guid":{"rendered":"https:\/\/staging.sundaysky.com\/?post_type=customers&p=16727"},"modified":"2025-02-12T17:36:28","modified_gmt":"2025-02-12T17:36:28","slug":"employee-onboarding-experience-intouchcx","status":"publish","type":"customers","link":"https:\/\/staging.sundaysky.com\/jp\/customers\/employee-onboarding-experience-intouchcx\/","title":{"rendered":"IntouchCX"},"content":{"rendered":"
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The Challenge<\/h6>\n

As a global business process outsourcing (BPO) leader that provides dedicated customer service agents, IntouchCX works with some of the world\u2019s top brands in a wide range of industries, from ecommerce to gaming, both in the B2C and B2B spheres. The company onboards an average of 500 employees each month. But during its busy season? That number can balloon to 5,000 people in less than three months.<\/p>\n

This industry has a very high attrition rate, and 80% happens within an employee\u2019s first month with the company. Additionally, IntouchCX\u2019s global growth surge is a good problem to have, but that meant without tailored communications, its global onboarding\u00a0experience\u00a0wasn\u2019t resonating with employees at the regional or cultural level.<\/p>\n

The company realized they needed to deliver consistent messaging for recruiting, employee onboarding, and learning and development that could be adapted locally for different regions within North America, Latin America, Asia-Pacific, Europe, and Africa.<\/p>\n

IntouchCX chose SundaySky to enhance its employee onboarding experience and engagement with video at a global scale while reducing attrition in the first 30 days for a new hire.<\/strong><\/p>\n<\/section>\n

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