{"id":20365,"date":"2013-04-29T15:49:46","date_gmt":"2013-04-29T15:49:46","guid":{"rendered":"https:\/\/staging.sundaysky.com\/news\/sundaysky-named-cool-vendor-by-gartner\/"},"modified":"2025-02-11T22:49:39","modified_gmt":"2025-02-11T22:49:39","slug":"sundaysky-named-cool-vendor-by-gartner","status":"publish","type":"news","link":"https:\/\/staging.sundaysky.com\/jp\/news\/sundaysky-named-cool-vendor-by-gartner\/","title":{"rendered":"SundaySky Named \u201cCool Vendor\u201d by Gartner"},"content":{"rendered":"
\n

NEW YORK–(BUSINESS WIRE)–SundaySky, the creator of SmartVideo, today announced that it has been included in the list of \u201cCool Vendors\u201d in the April 15th\u00a0Cool Vendor for CRM Customer Service and Social, 2013 report by Gartner, Inc. The Cool Vendors in the report provide organizations with new approaches, tools and technologies for delivering satisfying customer service experiences.<\/p>\n

According to the Gartner report, customer service executives are looking for a way to\u00a0differentiate their organization\u2019s products and services through the use of video-based customer service solutions.<\/p>\n

SundaySky\u2019s SmartVideo differs from basic video customer service by helping organizations engage consumers with personalized, real-time videos, supporting acquisition, service, growth and loyalty activities.<\/p>\n

Johan Jacobs, research director at Gartner and co-author of the report, wrote, \u201cCustomer service and social solutions have come a long way in the past six months, and new products have emerged that not only provide a great competitive advantage, but also can help organizations expand into new markets. This research describes five vendors that offer innovative approaches and technology for improving the customer experience during service interactions in traditional, as well as social, channels.\u201d<\/p>\n

\u201cIt is an honor to be named as one of Gartner\u2019s Cool Vendors, as we believe it signifies SmartVideo as an emerging and compelling approach for delivering engaging and effective customer service experiences,\u201d said Jim Dicso, president of SundaySky. \u201cExecutives across industries are enhancing their customer engagement strategies with SmartVideo \u2013 not only to meet consumers\u2019 digital expectations and differentiate their brands, but also to boost consumer satisfaction and drive measurable financial impact, a market need that is reflected in the Gartner report.\u201d<\/p>\n

Disclaimer:
\n<\/strong>Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

SundaySky, the creator of SmartVideo, today announced that it has been included in the list of \u201cCool Vendors\u201d in the April 15th Cool Vendor for CRM Customer Service and Social, 2013 report by Gartner, Inc.<\/p>\n","protected":false},"author":7,"featured_media":3204,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"industry":[],"use_case":[],"blog-topic":[82],"class_list":["post-20365","news","type-news","status-publish","format-standard","has-post-thumbnail","hentry","blog-topic-company"],"acf":[],"yoast_head":"\nSundaySky Named \u201cCool Vendor\u201d by Gartner | SundaySky<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SundaySky Named \u201cCool 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