Customer Case Study

Servicing customers with self-installation education

Uncertain times — such as a global pandemic — heighten the need for businesses to rethink their interactions with customers that emphasize customer care and address their needs.

Charter delivers interactive video experiences to its new Spectrum customers who opt for self-installation. In order to eliminate customer frustration, a step-by-step video tutorial with chaptering allows each viewer to navigate through content that best suits their needs as they connect their new service. In turn, Charter has seen a significant reduction in call-ins and truck-rolls.

ENGAGING VIDEOS, BUSINESS-SIZED IMPACT

Personally relevant and highly engaging video experiences deliver business outcomes. Engaged customers buy more, cost less to service, stay longer and tell their friends. Schedule a demo to see how SundaySky can transform your customer experience and your bottom line.

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