The Complete Guide to Customer Onboarding Videos
A poor onboarding experience is one of the top reasons customers leave—but it doesn’t have to be. Start strong with an engaging, video-first onboarding approach that keeps customers coming back for more. With a personalized, video-first approach, you can solve onboarding challenges, keep customers engaged, and build relationships that actually last.
"According to a statistic cited in Forrester's 2022 trends report,"Retention Starts at Onboarding," 53% of average customer churn results from three leading causes, with poor onboarding" sitting atop that list at 23%."
The Complete Guide to Customer Onboarding Videos
In this ebook, we’ll share 5 best practices to help you create a successful video onboarding program and leverage personalization to meet customer’s rising expectations for “white glove” customer service and on demand information, in an easily digestible format.
Learn how to overcome onboarding challenges with the following strategies:
- 5 tips for better onboarding: Learn how to create a seamless and effective video onboarding experience.
- Personalization techniques: Discover effective ways to leverage video personalization for maximum engagement.
- Real-world examples: Find out how companies like Aetna, E*TRADE, and Okta use video to create lasting first impressions.
Download the eBook
About SundaySky Enterprise Video Platform
Frequently asked questions
Personalized video messaging can capture—and keep—your audience’s attention and create more meaningful connections.
When onboarding videos are tailored to specific user profiles or needs, customers are more likely to engage, trust your brand, and stick around long-term.
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TRANSFORM YOUR VIDEO STRATEGY
Come for the power of video—stay for ease of use, increased customer engagement, and business value. Contact us to learn how you can begin making high-quality, professional-looking videos in minutes.
