Video for
Healthcare
Simplify healthcare for your consumers and watch enrollment rates and plan adherence skyrocket.
Trusted by healthcare payers & providers of all sizes
Empowering Healthcare Businesses to Grow With Video
Drive Plan Understanding
Equip members with personalized videos to help them make better health decisions, becoming informed members who cost less and are easier to retain.
Encourage
Proactive Care
Educate members on key health information to drive strong results and empower them to proactively manage their health.
Scale Video Across the Journey
Create personalized videos with the platform’s flexible design, ensuring members feel supported from enrollment to ongoing support.
Support Financial Transparency
Address common questions and deliver personalized plan and billing details to enhance member satisfaction and reduce uncertainties.
Key Moments in the Healthcare Journey
Prepare for Open Enrollment & Renewal
Video helps health companies guide consumers through open enrollment and renewals, delivering key information when it matters most. Use plan data to tailor messaging, simplify choices, and retain loyal customers.Â
- Reduce call volume related to open enrollment
- Increase digital plan enrollment
- Boost digital tool adoption
Welcome & Onboard New Members
Deliver tailored onboarding through personalized video, helping members understand their plan and take actions that reduce costs and improve plan adherence. Encourage the use of digital tools like mobile apps and online portals for easy claim management and appointment scheduling.Â
- Decrease cost of careÂ
- Increase online service adoption
- Improve plan adherence
Drive Digital Education
Enhance education with targeted videos that encourage members to take preventative steps, such as scheduling tests, screenings, and doctor visits. Personalized video content helps healthcare payers and providers guide consumers toward efficient digital practices, ensuring a more seamless experience.Â
- Lower call volumes
- Maximize online service adoption
- Raise Net Promoter Score (NPS)
Prepare for Provider Visits
Prepare members for an upcoming doctor visit with personalized videos. Proactively address potential challenges and highlight plan benefits and costs. By offering clarity and simplifying the process, payers and providers empower patients to navigate their healthcare journey with confidence.Â
- Strengthen NPSÂ
- Lower cost of careÂ
- Increase plan adherence
Answer Bill & Claims Questions
Ease concerns around claims and benefits with personalized video guidance. Help members navigate billing, costs, and coverage by offering clear breakdowns. Provide information on funding and using health savings accounts, while promoting digital tools for support.
- Grow member satisfaction through financial transparencyÂ
- Decrease statement-related care costÂ
- Amplify digital engagement
Measurable business results
$30
of marginal value for each video view
15%
reduction in calls
10%
increase in account logins
Featured resources
View All-
Blog
Reviving The Customer Experience in Healthcare
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Reports & Ebooks
The Complete Guide to Customer Onboarding Videos
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Reports & Ebooks
The 10 Commandments of Video
Frequently asked questions
Healthcare personalization is tailoring healthcare services and communications to meet patients’ and members’ individual needs and preferences. This approach enhances the member experience, improves engagement, and leads to better health outcomes.