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Experiences for

Healthcare needn’t be complex. Video-powered experiences (VX) are the prescription of choice for leading healthcare payers to enhance and transform CX engagement at key moments throughout the healthcare member’s journey.

0% reduction in call center volume
0% lift in active open enrollment
0 point lift in Net Promoter Score

Authentic Results

We are using video-powered experiences to help make a very complicated experience simple.

Kelley Thomes Ries VP Marketing, Strategy & Member Onboarding at UnitedHealthcare

Prepare Members for Open Enrollment

Be a trusted guide throughout a complex process. VX helps health insurance companies usher members through open enrollment by providing pertinent information at moments of decisions when it’s needed most. Assist in first-time enrollment decisions, and gain members who re-enroll year after year.

VX Breakthrough Outcomes:

  • Reduce call volume related to open enrollment
  • Increase digital plan enrollment
  • Increase digital tool adoption

Welcome & Onboard Members

Facilitate each new plan member’s entry into your community. VX simplifies and clarifies onboarding for new healthcare payers with individualized experiences that extend a warm welcome at moments of introduction. Help new members make the most of their plans and lay the foundation for mutually beneficial relationships.

VX Breakthrough Outcomes:

  • Reduce call volume and new member care costs
  • Increase online service adoption
  • Improve member satisfaction

Simplify Explanation of Benefits

Empower plan members with knowledge. VX provides the education and intelligence members need to understand plan benefits and encourage use of digital resources for efficiency. Answer common questions and respond with essential information at moments of education and discovery to form productive and thriving outcomes.

VX Breakthrough Outcomes:

  • Statement-related care cost reduction
  • Increase brand engagement through adoption of value-added resources
  • Improve overall member experience

Answer Claims & Coverage Questions

Everyone needs help every now and then. Eliminate stress and confusion during the claims process with VX that guides members through billing and costs, and empower members with the knowledge that encourages funding and using health savings accounts, helping members plan for a healthy future.

VX Breakthrough Outcomes:

  • Increase member satisfaction by reducing financial surprises
  • Reduce call volume by addressing top call drivers
  • Increase digital engagement

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