Elevate Your
Service & Support
Use personalized video to simplify complex topics, keep customers informed, resolve issues quickly, and enhance their overall experience.
Trusted by today’s most innovative brands
Better Customer Service with Personalized Support Videos
Provide On-Demand Assistance
Offer always-on, personalized video assistance to proactively address top call drivers.
Strengthen Customer Relationships
Build loyalty by providing tailored guidance and education that meets customer needs and reduces churn.
Boost Operational Efficiency
Use video to deliver the right information, helping to improve call shed and reduce the cost of service.
Drive Engagement & Adoption
Simplify the support process by educating customers and setting clear expectations, helping to boost retention.
Lower Service Costs for your Customer Support Program
Clear Up Billing Confusion
Personalized, customer service videos explain how a bill is structured, highlight plan or coverage changes, and guide customers through payment options like autopay. With seamless integration into existing billing systems, your videos can use real-time billing information to personalize a video, reducing confusion and building trust.
What you’ll gain:
- Reduce inbound call volume
- Lower cost of customer care and early churn
- Increase customers opting for autopay and paperless billing
- Improve payment completion rates
Deliver Product & Services Updates
Skip the long text-based messages—embed videos into your customer communications to explain any new features or services, or changes to existing ones. With video analytics, you can track engagement and ensure customers understand new features faster, reducing churn. Update videos with new information in real-time, ensuring every communication is timely and relevant.
How this helps your business:
- Boost engagement with new features
- Reduce churn by keeping customers informed
- Build stronger loyalty through proactive communication
- Drive feature adoption
Promote Self-Service Options
Simplify complex customer service processes by proactively delivering personalized videos that address key drivers. Anticipate common questions and give customers the knowledge they need to confidently adopt digital tools and choose self-service options.
Experience the impact on your team and customers:
- Lower repetitive support calls
- Empower more customers to use self-service
- Cut support costs
- Create happier customers with clear, helpful videos
Address Service Issues
When challenges arise, customer service videos can guide customers to fast solutions by providing step-by-step simplified instructions. Use built-in net promoter score (NPS) surveys to measure customer sentiment in real-time, turning every troubleshooting experience into an opportunity for improved service. Reduce downtime and restore trust while keeping your support team focused on high-priority tasks.
Why it matters:
- Optimize issue resolution
- Reduce support tickets
- Improve the customer experience
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“SundaySky’s platform made it simple for us to incorporate our customer insight into every video and every scenario without a heavy lift on our end.”
Steve Savary Executive Director, Operations Strategy -
“SundaySky lets us compartmentalize messages so we can differentiate by the customer and lets us meet all those customer needs throughout the process”
Rick Steele Founder -
“97% of customers reported the videos were useful to them and 92% said they positively affected their opinion of us”
Kirk Kness VP, Emerging Solutions -
“SundaySky is an important tool in our arsenal of aligning customer service with our organizational vision.”
Mason Donley Former SVP, Ticket Sales, Service & Operations
Measurable business results
19%
reduction in service calls
29%
increase in digital tool adoption
48-point
improvement in NPS
35%
reduction in call center volume
Featured resources
View All-
Learn MoreReports & Ebooks
The Complete Guide to Customer Onboarding Videos
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Learn MoreBlog
The Los Angeles Kings’ Winning Sports Marketing Video Strategy
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Learn MoreReports & Ebooks
The 10 Commandments of Video
Frequently asked questions
With SundaySky, customer service training videos are engaging, educational materials designed to help your team master best practices in communication and problem-solving. Customer service videos for training simplify complex topics, making it easier for staff to learn and apply their knowledge effectively.
Does your digital service deliver?
It’s time to boost your business’s digital and self-service capabilities while cutting customer service costs with SundaySky. Schedule a demo to see how SundaySky enhances your service and support with easy-to-create, personalized customer service videos for training.
