Empower
Customer Success Teams with Video
Simplify onboarding, boost product adoption, scale enablement, and secure renewals with personalized video solutions for your CS team.
Proven with Customer Success teams of all sizes
Digitize and Scale Personalized Customer Experiences with Video
Personalize Content to Drive Actions
Use personalization capabilities to tailor video narration, on-screen text, and media to each unique viewer, helping your message resonate for customers to take action.
Automate Repeatable Processes
Automate routine communications like renewals and QBRs to free up quality CS team time and resources. Maintain a personal connection through tailored videos, even when sent thousands of customers.
Drive Engagement and Outcomes
Create content for your customers’ preferences and stage in their journey—from onboarding and enablement to support and upsell. Deliver tailored messages that strengthen connections and accelerate results.
Boost Long-Term Retention
Easily connect to CS systems like Salesforce to tailor each video to customer data to recap products purchased, highlight usage, celebrate milestones, and reinforce value.
Integrate Video into Your Digital-First Customer Strategy
Elevate the Customer Onboarding Journey
Welcome new customers with personalized onboarding videos that guide them through product setup, simplify complex topics, and accelerate time-to-value. Dynamic, tailored video content helps customers ramp up efficiently by addressing each person’s needs, cutting out clutter and prompting viewers to take action.
With personalized customer onboarding videos, you can:
- Drive the next steps to take
- Reduce time to value
- Increase onboarding NPS
Drive Product Adoption with Enablement and Training Video
Encourage customers to leverage product features with personalized video walkthroughs. Highlight new features, share best practices, and address customer-specific challenges or goals using data-driven insights. Incorporate clickable links and dynamic call-to-actions within product training videos, making content more helpful, interactive, and engaging.
Incorporate video into your product training to:
- Increase product adoption and drive stickiness
- Improve account health
- Reduce customer churn
Empower Customers with On-Demand Video Content
Scale education programs with on-demand, interactive video resources that reduce customer support calls and costs. Respond to support queries with personalized video explanations, solving issues faster and boosting satisfaction. Anticipate common questions and give customers the knowledge they need to choose self-service options confidently.
Streamline customer support with scalable video education to:
- Reduce repetitive customer support inquiries
- Empower customers to use self-service tools
- Improve the customer experience and boost satisfaction
Showcase Customer Value to Reinforce Renewals
Send personalized video updates on account status, new features, and renewals. Proactively address at-risk customers with tailored content that meets their unique needs, improving retention and engagement. Automate routine and repeatable communications like QBRs to free up valuable CSM time.
Video enables QBRs and renewal conversations to:
- Easily convey customer value at scale
- Address concerns to reduce churn
- Increase renewals and strengthen relationships
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“We wanted a solution that could deliver personalized engaging content at scale, transforming how we connect with our customers in a digital way.”
Mary Iapicca VP, Customer Experience -
“SundaySky allows us to provide personalized, relevant guidance to our customers that is more likely to drive them to take action. “
Alana Stoltzfus Senior Manager, Digital Acceleration & Growth
Measurable business results
2x
boost in customer health scores
800%
lift in digital engagement
50%+
time saved per video created
Featured resources
View All-
Learn MoreReports & Ebooks
The Complete Guide to Customer Onboarding Videos
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Learn MoreReports & Ebooks
4 Must Have Videos Your Software Business Needs
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Learn MoreReports & Ebooks
SundaySky Scales Customer Onboarding With Video
Personalized Video, Scaled for Customer Success
Transform your digital customer experiences with personalized video content. With SundaySky, creating scalable, impactful videos across the customer journey is easier than ever.
