Customer Story
Kaiser Permanente
The ability to quickly modify content and creative to reflect customers’ expectations during uncertain times, such as a pandemic, is a daunting task that leave brands thinking they don’t have the time or budget.
Kaiser Permanente leverages the SundaySky Video Platform to swiftly modify the opening messages in their digital onboarding experience. Each personalized video demonstrates customer care by personally welcoming each new member with an empathetic tone that lets them know the healthcare insurer is there for them. Additionally, an overview of each member’s plan offers a breakdown of complex terms like deductible and co-insurance, as well as covered services specific to the viewer.
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BREAKTHROUGH ENGAGEMENT & OUTCOMES
Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.