Customer Case Study

Healthcare Member Engagement

In an industry laden with obtuse and confusing jargon, personalization must be specific and relevant to healthcare members — serving the dual purpose of educating members about their account plans while adhering to HIPAA compliance. Aetna orchestrates SundaySky video experiences at key moments to support and guide members through their journeys, including the healthplan onboarding process, benefits education on high-deductibles, and engaging Medicare members.

ENGAGING VIDEOS, BUSINESS-SIZED IMPACT

Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.

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