Customer Story
Transforming Member Engagement
Scaling Video Across Commercial, Medicare & Medicaid Audiences
Elevance Health (formerly Anthem) works with SundaySky to support and guide all types of health plan member groups through their healthcare plan onboarding and renewal processes. By leveraging personalized video to educate members about their specific account plan, Elevance Health reduces inbound service calls and increases satisfaction with a highly engaged audience.
Personalized videos are available for Commercial, Medicare and Medicaid health insurance programs, and are delivered to members across email, mobile app and web portal channels.
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Guiding members through their healthcare plan onboarding, cutting through obtuse and confusing jargon.
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Emphasizing customer care during uncertain times and simplifying healthcare plan complexity.
VIDEO THAT RAISES CX – AND ROI
Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.